Terms and Conditions

VALIDITY OF CONTRACT
By making a purchase via BY LOVEBUG’s website (hereafter called website), the following agreement between the customer (you) with a minimum age of 18 years and the retailer (Bellamii Elisabeth Aannegaard) is legally binding until further notice. For other types of agreements, please contact us before completing your purchase. As soon as the order has been placed by you, byLOVEBUG will send out a confirmation email to the email address stated in your customer profile. It is your responsibility to provide a functioning address and check the order confirmation thoroughly for possible errors. It is important that you contact us immediately in case you wish to change or correct any details in your order. Once a custom-made product production has started, no further changes can be applied. Information about the status of the order is accessible via the customer’s account at any time. As soon as the order has been shipped, a confirmation email containing possible tracking links is sent to the customer. Upon the receipt of the goods through the customer, the contract is regarded as concluded.

ORDER
The product shown is a visualization only. The final product may vary somewhat in construction and colour. The perception of colours can vary from display to display. Therefore, the images do not reference to an exact colour but have a guiding function only.

PRICES
Prices displayed on this website include 0% VAT. The final amount of the order will be displayed in the shopping cart, and no extra charges will apply.

PAYMENT
The following payment options are available: Stripe, Paypal. – As soon as the order value is paid, the processing of your order will be started. When paying via credit card or other direct payment methods, the order value will be withdrawn instantly.

SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in countries and islands world wide. During the order process you will be informed about the estimated delivery time for your order. This estimate is based on current production queue and the actual time it usually takes to send an order from our warehouse in USA, China or Norway to your address. The delivery time cannot be guaranteed, as it is only a calculated estimate. We are constantly monitoring production, air freight and final delivery and are always working hard to delivery your order as soon as possible. BY LOVEBUG cannot be held responsible for losses, inconveniences, costs or other damages resulting from late deliveries. We will charge you £29.95 for packages that are not accepted/picked up/returned to us to cover the costs of handling. To avoid this charge, always pick up your order within 14 days of delivery to your post office or package agent. We will charge you 400kr for NORGESPAKKE and CARRY ON CASH packages that are not accepted/picked up/returned to us to cover the costs of handling. To avoid this charge, always pick up your order within 14 days of delivery to your post office or package agent. When your order is handed over to your local dispatcher you will get an e-mail from us with a tracking link. Your order progress can be followed by logging in to “my account”.

CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

ESTIMATED SHIPPING TIME

Estimated Shipping Times:

USA: 10-30 business days.

Canada / Europe : 12-30 business days.

Australia, New Zealand : 10-30 business days.

Mexico, Central America, South America : 10-30 business days.

Most other countries: 14-30 Business days.

It may take longer due to customs which differ from country to country. Please understand that we are not responsible for delays due to Customs.

We ship with standard shipping, ems, ePacket or DHL depending on the country and products. For customers in Norway we ship some products with domestic carrier Posten Norgespakke.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages.

RIGHT OF WITHDRAWAL
You have a right to withdraw from the agreement at any time before the expiry of a period of 14 days beginning with the day after the day on which you receive the goods without giving a reason. You must return any goods supplied at your own expense if you cancel the contract. You are responsible for the return shipping costs.

You can send back the goods to the following address:

Bellamii Elisabeth Aannegaard

Jonas Wessels vei 8E

1540 Vestby

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
Goods made to the consumer’s specifications are excluded from the right of withdrawal.

SERVICE
Our ambition is to keep our overhead costs at a minimum in order to maintain low and attractive prices to our customers. One implication of this is that we have no customer support by phone. We handle all customer contacts by e-mail and we are committed to reply to all questions within 24 hours Monday to Friday. Please fill out the form in the section Customer Service for the fastest response.

PERSONAL INFORMATION
BY LOVEBUG is responsible for the integrity of the personal information given by our customers. Your personal information is only used for internal purposes and neither your personal details nor your e-mail address will be given to third parties. Read more about our privacy police HERE.

COOKIES
We use our own and third party cookies for statistical purposes and in order to facilitate and securely manage the purchasing process when you are visiting the site. “Cookies” are an industry standard way to improve the usage and usability of the internet. This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

This website uses also the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the BYLOVEBUG Store website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

Read more about our Cookies policy HERE.

FORCE MAJEURE
In case of force majeure the agreement can either be considered as judicially canceled with neither customer nor BY LOVEBUG being entitled to any compensation or the delivery time(s) can be extended with the currency of the force majeure. BY LOVEBUG considers force majeure as: war, mobilization, terror acts, blockade stagnation of work, transport obstructions, measures of commercial policy, new or amended legislation, strikes, the non-delivery or non due deliveries of the goods by suppliers to BY LOVEBUG, natural catastrophes and any circumstances, events and circumstances that are beyond our control.

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